If you need help with your Wiremi account, have questions about a transaction, or want to report an issue, reach out to our support team.
Email: [email protected]
Response time: Within 24 hours
Wiremi is a financial trust platform that helps you build a recognized financial identity through cultural savings cycles (susu, ajo, tanda, esusu), AI-powered insights, and a portable Global Credit Passport.
A savings cycle is a group savings system where members contribute a fixed amount on a regular schedule. Each cycle, one member receives the full pool. Wiremi digitizes and automates this process with transparent tracking and fraud-resistant controls.
Your Credit Passport is a portable financial identity built from your real behaviour — savings consistency, group participation, and financial reliability. You can share it with employers, landlords, lenders, and partners to prove your trustworthiness.
Your Trust Score is generated by Wiremi's Predictive Trust-Assessment Architecture (PTAA), which analyzes your savings behaviour, contribution patterns, group participation, and overall financial activity.
Yes. Wiremi uses industry-standard encryption, secure cloud infrastructure, and regular security audits. We are FINTRAC-registered and RPAA-registered, ensuring compliance with Canadian financial regulations. See our Privacy Policy for details.
To request account deletion, email [email protected] with the subject line "Account Deletion Request" and your Wiremi ID. We will process your request subject to our legal retention obligations.
Use the "Forgot PIN" option on the login screen to reset your PIN via your registered email address. If you're still having trouble, contact [email protected].